Privacy Policy | Fast Flow

Last update: January 23, 2024

What this Statement Covers

This Fast Flow Privacy Policy (“Privacy Statement”) describes how Fast Flow and our affiliated entities collect, use, process, and share your personally identifiable information. This Statement describes your choices regarding any applicable rights of access, deletion, and correction of your personal information. Where we refer to “information” in this Privacy Statement, it means any information that relates to an identified person.

This Privacy Statement does not apply to information collected by third parties, like third-party websites, social media platforms or accounts, third-party service providers, or other third-party services or applications that integrate with our Services. This Privacy Statement also does not apply to any information that is not personally identifiable, like aggregated or anonymous information.

We may update this Privacy Statement from time to time and provide notice to you via email.

Our Services are not directed at children under the age of 16, and we do not knowingly collect information from individuals under the age of 16. If you are under the age of 16, you may not use the Services or provide your information to us through the Site or otherwise.

Fast Flow Services Statement

The Services allow you to integrate and create actions or commands between various third-party applications. To connect third-party applications, you must have an account with each third-party application you integrate, and the Services will require you to authenticate with each application. We will store the login credentials for each third-party application that you authenticate to allow us to continue to provide the Services. When you enable the Services, the third-party applications you integrate will provide us with access to the information you provided to the third-party application. When you integrate third-party applications, we will collect the information that is necessary to enable access to the third-party application and any data or content contained within the third-party application required to affect the action or command. The third-party application will share information with us, and we will share information between third-party applications. We are not responsible for how any third-party application collects, processes uses, retains, or discloses your information. The way a third-party application process information is governed by the policies of the third-party application. We disclaim all liability or damage which may arise from the practices, actions, or omissions of any third-party application that you integrate.

The Services allow you to collect, process, transmit or disclose information, content, or posts that may include other parties' personal information. You are responsible for ensuring that you have the right to collect, process, transmit or disclose other parties' information, that your privacy policy accurately describes your privacy practices, and that you have obtained all legally required consents to collect, process, transmit, or disclose the information you process using the Services. The Services are intended for use by organizations for their employees. Where applicable, the organization that holds the administrative account is the administrator of the Services and is responsible for the accounts over which it has control. That organization determines how to use the Services. For employees of an organization, please direct your data privacy questions to your account administrator, as your use of the Services is subject to that organization's policies. We are not responsible for the privacy or security practices of an administrator's organization, which may be different than the Fast Flow Privacy Statement. We allow you, or your account administrator, to delete your account data by logging in to your account and deleting account data.

Personal Information We Collect

We collect or receive information in the ways we describe in this section.

Categories of Information We Collect

Information You Provide Us: When you sign up to create an account in the Service, download content from the Site, fill out a form or survey or respond to communications, you provide us with information like your name, email address, address, company, phone number or other information. You may provide comments, communications, feedback, ratings, or other information when you use the Services or any of our communities or partner programs.

When You Create an Account: When you create an account with Fast Flow, you provide us with your account registration and profile information (name, email address, company, and similar information). We automatically track certain information about your use of the Services. We collect information about you when you login and how you interact with the Services, the features you use, clicks, log information about your use of the Services. We describe the information we collect through the Services in more detail in the Fast Flow Services statement outlined above.

Content or Information You Provide in the Services: The Services allow you to create connections or integrations between the third-party applications you use. When you use the Services, information or content is transferred from one application to another application. We collect the information that is transferred between the third-party applications. We describe the information we collect through your use of the Services in more detail in the Fast Flow Services statement outlined above. Other users may provide information about individuals when they submit content or information through the Services. For example, if a user sets up an automation that allows for streamlined scheduling, that user will share information about the individuals they schedule meetings with. Users may also provide information about their teammates, including name and email address, to invite teammates to use the Services. Similarly, an administrator may provide your contact information if they designate you as a user, the billing contact, technical contact, or administrator. You or your administrator may integrate the Services with third-party applications. In such cases, we will receive information that allows us to identify your account within the third-party applications (like name, email address, phone number, tokens, or other identifying information), the log data, content, and device information. The information or content we receive from your organization is subject to your organization’s privacy policies. When you integrate our Services with a third-party application, the information we receive depends on the settings, permissions, and privacy policies controlled by that third-party application.

Information You Provide Through Support Channels: You may provide information or content to us through the customer support email, in the Services, or other sites that we control. When you engage with our support team, in addition to your account information, we may ask you to provide additional information about your issue, which may include information about your technology, software, internet connection, or screenshots.

Payment Processing Information: When you create a paid account within the Services or otherwise initiate a transaction with us, we will use a third-party payment processor to process the payment. We do not collect your credit card number, expiration date, or pin number. The transaction details we retain are those details that allow us to verify that you paid for the Services or transaction, including price, currency, date of payment, payment method, name, and account name. We will combine that information with your account information.

Technical, Device, and Connection Information: When you use the Services or interact with our Site, Fast Flow automatically collects information about the device you use to access the Site or Services. This information includes information that identifies you and connection type, settings, operating system, browser type, internet protocol (IP) address, URLs of referring/exit pages, device identifiers, and crash data.

Cookies and Other Tracking Technology: We use cookies, pixels, or other tracking technology on the Site and in the Services to provide functionality, personalize your experience and recognize you across services or devices. This information includes IP addresses, location, device type, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, click data, device-identifying data. We may combine this automatically collected information with other information that you provide us through other channels.

Other Information Sources: We receive information about you from other sources like third-party service providers, public databases, and our business and channel partners. This information may include business contact information, address, job title, email address, phone number. We may combine this information with information we collect through other means.

How We Use Personal Information We Collect

We use the information we collect for the following purposes:

To provide and support the Services
To improve the Services
To provide, support, and improve the Site
To process your requests
To process your payments or transactions
To provide you with information about our products and services
To combine information about you with other information we receive from third parties
To tailor the content or information that we provide to you
To protect the integrity or security of our business, the Site, Services, or third-party applications.

We may also use your information to: carry out our obligations, enforce our rights, comply with any legal obligation (including assisting our customers to comply with their legal obligations), where it is necessary for our legitimate interests, or to fulfill any other purpose for which you provided the information.

How We Share Personal Information

We may share information when one of the following circumstances applies:

With your Consent: We may share your information with companies, organizations, and other third parties with your consent or to fulfill the purpose for which you provided the information.

With our Partners: We may share information with our partners (including resellers, referral, integration partners, experts in our community, or developer platform partners) for the purposes of the partnership agreement.

For Business Purposes: We provide information to vendors and services providers to help us provide the Site, Services, partner programs and communities, and for our business purposes. Examples of our service providers include hosting or infrastructure providers, helpdesk ticket providers, website hosts, customer relationship management providers, email providers, collaboration tools, and other service providers.

For Corporate Transactions: We may share personal data with actual or prospective acquirers, their representatives, and other relevant participants in, or during negotiations of, any sale, merger, acquisition, restructuring, divestiture, or change in control involving all or a portion of our business or assets, including in connection with a bankruptcy or similar proceedings. If we undergo a sale or corporate restructure, we may disclose information to a buyer or other successor in interest.

For Legal Reasons: We may share your information if we believe that it is necessary to comply with any court order, law, legal obligation, or legal process, including to respond to any government or regulatory request. We may share your information if we believe that it is necessary to enforce our rights (including, without limitation, our rights under the Terms of Service, Terms of Use, Acceptable Use Statement, or the Fast Flow Platform Agreement), or the rights of our customers, or users. We may share your information if we believe that it is necessary or appropriate to protect our rights or safety or the rights or safety of our customers, other users, partners, or service providers.

Your Choices

Automatically Collected Information: There are various resources available to you to manage cookies. In most modern browsers, you can block or delete cookies by clicking Settings > Privacy > Cookies. Instructions for blocking or deleting cookies in other browsers may be available in each browser’s privacy or help documentation. You can also disable or delete the stored data used by technology similar to cookies, such as Local Shared Objects or Flash cookies, by managing your browser’s “add-on settings” or visiting the website of its manufacturer. To find out more about cookies, including how to see what cookies are used and stored and how to manage and delete them, visit www.aboutcookies.org. If you disable or refuse cookies, some parts of the Site or Service may then be inaccessible or not function properly.

Data Security and Data Transfers

Data Security. Fast Flow takes reasonable steps to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction, taking into account the risks involved in the processing and the nature of the personal data. However, no application, Internet, or email transmission is ever fully secure or error-free, and we do not guarantee the security of any personal information. You are also responsible for ensuring that your account and the passwords we provide you are protected.

Data Storage and International Data Transfers. Information that we collect from the Site will be transferred to, and processed in the United States and in any other country where Fast Flow or its affiliates, subsidiaries or third party service providers maintain facilities or personnel. These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective).

Dispute Resolution

You may direct any questions or complaints about this Privacy Statement to us by contacting us through email at support@fastflow.dev.

Notice of Changes

The Services, the Site, and our business may change from time to time. As a result, we may make changes to this Privacy Statement. We reserve the right to update or modify this Privacy Statement at any time and from time to time. If we make changes to this Privacy Statement, we will post the changes on this page and will indicate at the top of this page and the date these terms were last revised. If we make material changes, we will notify you through email.

Contacting Fast Flow

If you have any questions or comments about this notice, how we collect and use your information, your choices or rights regarding such use, or wish to exercise your rights, please do not hesitate to contact us at support@fastflow.dev.